Privacy Policy

1. Introduction

Welcome to Adgrow's Privacy Policy. At Adgrow, we are committed to protecting your privacy and ensuring the security of your personal information. This policy explains in detail how we collect, use, disclose, and safeguard your information when you use our Meta Ads optimization platform. We adhere strictly to data protection laws and Meta's platform policies. Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the platform.

2. Information We Collect

2.1 Meta Ads Data

When you use Adgrow, we collect and process data from your Meta Ads accounts. This includes, but is not limited to:

• Ad account information and identifiers
• Campaign performance metrics (e.g., impressions, clicks, conversions)
• Audience data and targeting information
• Ad spend and budget information
• Conversion and engagement metrics
• Ad creative information
• Historical performance data

2.2 Personal Information

We collect personal information that you voluntarily provide to us when you:

• Register for an account (e.g., name, email address, company information)
• Express interest in our services (e.g., contact information, business needs)
• Contact us for support (e.g., communication content, contact details)
• Participate in surveys or marketing activities
• Use our platform features (e.g., user preferences, settings)

2.3 Automatically Collected Information

When you access our platform, we automatically collect certain information, including:

• Device information (e.g., IP address, browser type, operating system)
• Usage data (e.g., pages visited, features used, time spent on platform)
• Location data (based on IP address or if you choose to share it)
• Cookies and similar tracking technologies (as detailed in Section 7)

3. Meta Platform Terms and Data Usage

Our use of Meta Platform data strictly complies with:

• Meta Platform Terms
• Meta Developer Policies
• Meta Commercial Terms
• Meta Advertising Policies

We do not sell Meta Platform Data. Any data obtained through Meta's platforms is used solely for the purpose of providing and improving our ad optimization services. Specifically:

• We only access data that is necessary for our service functionality
• We do not use Meta data for any purposes outside of our declared functionality
• We maintain up-to-date records of the Meta data we access and process
• We implement strict data retention and deletion policies in line with Meta's requirements
• We provide users with clear options to disconnect their Meta accounts and delete associated data

4. How We Use Your Information

We use the collected information for:

• Providing and improving our ad optimization services
• Analyzing and optimizing Meta ad performance
• Generating performance reports and insights
• Communicating with you about our services
• Sending marketing communications (with your consent)
• Ensuring compliance with Meta's policies and applicable laws
• Detecting and preventing fraudulent or unauthorized use of our platform
• Conducting research and analysis to improve our services
• Responding to your inquiries and providing customer support
• Fulfilling our contractual obligations to you

5. Data Security

We implement appropriate technical and organizational security measures to protect your information. These measures include:

• Encryption of data in transit and at rest using industry-standard protocols
• Regular security assessments and penetration testing
• Multi-factor authentication for accessing sensitive systems
• Access controls and authentication mechanisms to ensure data is accessed only by authorized personnel
• Continuous monitoring and logging of system access and activities
• Regular security training for employees and contractors
• Incident response plans and procedures for addressing potential data breaches
• Physical security measures for our offices and data centers
• Regular backups and disaster recovery planning

While we implement these security measures, please be aware that no method of transmission over the internet or electronic storage is 100% secure. We strive to protect your personal information but cannot guarantee its absolute security.

6. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

• Access your personal information
• Correct inaccurate or incomplete data
• Request deletion of your data (subject to certain exceptions)
• Object to or restrict processing of your data
• Data portability (receive a copy of your data in a structured format)
• Withdraw consent for processing based on consent
• Lodge a complaint with a supervisory authority

To exercise these rights or for any questions about your personal information, please contact us using the information provided in Section 8. We will respond to your request within the timeframe required by applicable law.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:

• Maintain your session and preferences
• Analyze platform usage and performance
• Provide personalized experiences and content
• Track conversion and attribution data
• Improve our marketing effectiveness

You can control cookies through your browser settings and other tools. However, disabling certain cookies may limit your ability to use some features of our platform.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information in compliance with applicable data protection laws.

9. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child without parental consent, we will take steps to remove that information from our servers.

10. Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new privacy policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically.

11. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact our Data Protection Officer at: